Effective Date: March 18, 2025
Website: https://odekahaiti.org
Business Name: Odeka Haiti
Email: info@odekahaiti.org
Address: PO BOX 9308, Naples, Florida 34101, USA
1. Introduction
At Odeka Haiti, we are committed to transparency, fairness, and customer satisfaction. As a non-profit organization, our primary focus is on charitable contributions, fundraising efforts, and community development. While we appreciate your support, it is essential to outline our Refund and Returns Policy for donations, products, and services offered on our website.
By making a donation or purchasing a product from our website, you agree to the terms outlined in this policy.
2. Donations & Refund Policy
2.1 Donations Are Final
As a non-profit organization, donations made to Odeka Haiti are non-refundable, except in cases of:
- A processing error (e.g., duplicate transactions).
- Fraudulent activity or unauthorized use of payment details.
- Technical issues resulting in an incorrect donation amount.
2.2 Requesting a Refund for Donations
If you believe a donation was made in error, please contact us within 7 days of the transaction by emailing info@odekahaiti.org with the following details:
– Full Name
– Donation Amount
– Date of Transaction
– Reason for Refund Request
Once reviewed, eligible refunds will be processed within 10 business days to the original payment method.
3. Product Returns & Refunds
3.1 Products Eligible for Returns
We may sell physical products (e.g., merchandise, fundraising items) through our website. Returns are accepted within 30 days of purchase under the following conditions:
– The item is unused, in its original packaging, and in the same condition as received.
– The return request is made within 30 days of the delivery date.
– The item is defective, damaged, or incorrect due to our error.
3.2 Products NOT Eligible for Returns
We do not accept returns or issue refunds for:
– Digital products (e.g., e-books, downloadable content).
– Perishable goods (e.g., food, handmade items with a short shelf life).
– Custom or personalized items.
– Gift cards or vouchers.
– Items damaged due to customer misuse.
4. How to Initiate a Return
To initiate a return, please follow these steps:
– Contact Us: Email info@odekahaiti.org with:
- Order Number
- Item Description
- Reason for Return
- Photo of the item (if applicable)
– Wait for Approval: We will review your request within 3-5 business days and provide return instructions if eligible.
– Ship the Item: If approved, send the item to the return address provided in our email. Customers are responsible for return shipping costs unless the item is defective or incorrect.
– Refund Processing: Once we receive the returned item, we will process your refund within 7-10 business days to your original payment method.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact info@odekahaiti.org within 30 days of purchase.
6. Shipping Costs & Fees
- Return Shipping Costs: Customers are responsible for covering return shipping costs unless the product was incorrect or defective.
- Non-Refundable Fees: Original shipping charges are non-refundable, except in cases where we made an error.
7. Late or Missing Refunds
If you haven’t received a refund yet:
– Check your bank account – Refunds may take 7-10 business days to reflect.
– Contact your credit card company – Processing times vary.
– Contact your bank – Some banks take longer to process refunds.
If you’ve done all of the above and still have not received your refund, please email us at info@odekahaiti.org.
8. Changes to This Policy
Odeka Haiti reserves the right to modify this Refunds & Returns Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website constitutes acceptance of these terms.
9. Contact Us
If you have any questions or need further assistance, please contact us:
– Odeka Haiti
PO BOX 9308, Naples, Florida 34101, USA
– info@odekahaiti.org
Thank you for supporting Odeka Haiti and our mission to make a difference in Haiti’s communities.